What types of technical problems may I encounter when transmitting my order?

When transmitting your order, the use of the software may be incompatible with a firewall type security system or your anti-virus system (Norton, McAffee, etc.). To remedy this problem, simply deactivate the security system while you place your order.

If you are using a PC connected to a company network, it is preferable to check that the network administrator authorises the transmission of a large volume of data. The presence of a proxy server on your network may possibly cause problems. In this case you should contact your network administrator.

Please also note that certain firewall systems interpret the code associated with the “Order” button as potentially dangerous for your computer and, accordingly, block its action. Wireless networks are not always constant. If the connection is interrupted, it is better to restart the uploading of your order.